Frequently Asked Questions

A backflow prevention assembly is a mechanical device installed on water lines to prevent contaminated water from flowing back into the potable water supply. Common types include Reduced Pressure Zone (RPZ) assemblies, Double Check Valve Assemblies (DCVA), and Pressure Vacuum Breakers (PVB).

Any property with potential cross-connections—such as irrigation systems, boilers, fire suppression systems, pools, or industrial processes—may require backflow prevention devices. Local regulations determine specific requirements.

We were founded in 2017 and have been serving Troy, MI and surrounding communities with backflow and plumbing services since then.

Annual testing is typically required, but local jurisdictions may have different rules. We verify municipal requirements and schedule tests accordingly.

Yes. We prepare municipality-ready reports and can submit electronically where the local system permits. We’ll confirm this during scheduling.

A failed test indicates the assembly did not meet functional criteria—such as check valve sealing or relief valve operation. A failed assembly must be repaired and re-tested to restore compliance.

Many failures can be repaired by replacing worn seats, seals, springs, or other internals. However, severely corroded or damaged assemblies may require replacement. We provide an honest assessment and a clear written estimate.

Repair parts and labor typically include warranty terms as outlined in the repair estimate. Replacement assemblies come with manufacturer warranties as applicable.

We perform a site survey to assess hazard type, flow rate, and hydraulic conditions then recommend an appropriately sized RPZ, DCVA, or PVB per code and system needs.

Often they do—especially for new construction or certain replacements. We advise on permitting needs and coordinate inspections when required.

Yes. We use non-invasive leak detection tools, including acoustic detectors and water meter checks, to find leaks in walls, under slabs, and in crawl spaces.

We install and service both tank and tankless water heaters, providing recommendations based on household usage and energy efficiency.

Yes. We offer preventive maintenance programs, multi-assembly testing schedules, and priority emergency response for commercial clients.

We coordinate off-hour service where possible, use bypasses when code-compliant, and plan phased work to avoid shutting down critical systems.

Call (248) 515-1151 to request testing, repairs, installations, or plumbing service. We’ll confirm availability and provide a written estimate if needed.

Pricing reflects device type, accessibility, parts required, and the scope of work. We provide transparent written estimates before starting repair or installation work.

Our technicians hold certifications required for backflow testing and are trained in plumbing best practices. We pursue ongoing education to stay current on codes and device technologies.

You’ll receive a detailed test report with device identification, test results, and any repair documentation. We can also submit reports to municipalities where electronic filing is available.

Contact us immediately at (248) 515-1151. We’ll prioritize emergency responses and advise on interim measures to protect plumbing and water quality until repairs can be made.

Shut off the main water supply if safe to do so and call (248) 515-1151. We’ll help assess urgency and dispatch a technician if needed.

Many municipalities list backflow testing requirements on their water department or public works web pages. We can also confirm by contacting local authorities on your behalf during scheduling.

Yes. We serve Troy and surrounding Oakland County communities. Call us to confirm service availability for your location.